Service Desk Issues
<p> Determine which project is generating the most number of issues and how many are priority to get resolved. Monitor their status andfocus on the ‘To Do’s’ and ‘In Progress’.</p>
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IT Service Desk insights
Service Desk Analysis
<p> Analyze peak periods of issues by days and months. Allocate optimum staffing on days/months where issues spiketo avoid backlogs.</p>
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JIRA IT Service Desk
<p> Track how fast tickets are being resolved and how many are beyond expected resolution period. Determine the projects without due dates and update.</p>
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